Contact

Reach us anytime at james@sshiftgpt.com. We aim to respond within one working day, typically within 24 hours during weekdays.

What we can help with: Billing and credit questions, technical support, feature requests, privacy and data inquiries, refund requests, and accessibility needs. For urgent issues affecting your ability to send a letter, we prioritise rapid response.

Support hours: We monitor emails Monday–Friday, 9am–5pm GMT. Responses outside these hours may take longer, but we'll always acknowledge your message within one working day.